Frequently Asked Questions (FAQs)

Yes! Most of our products can be customized with names, photos, or your own designs. Simply message us or use the custom order form during checkout.

● Standard items: 2–5 business days
● Custom orders: 5–10 business days (after mockup approval)
● Shipping usually takes 3–7 business days (U.S.), longer for international.

Cancellations are accepted within 24 hours of purchase. After that, your item may already be in production.

● Non-custom items can be returned within 14 days of delivery.
● Custom/personalized items are non-refundable unless damaged or incorrect. Please contact us with a photo if there's an issue — we’ll make it right!

Yes! Please contact us for wholesale pricing or bulk event orders (weddings, company gifts, etc.).

If your item arrives damaged, please contact us within 3 days of delivery with photos. We’ll replace it or issue a refund.

Yes! International customers are responsible for any customs or import fees.